Q: What is your return policy?
There are no returns for eMentor or other software products. We offer free online demos of our eMentor products for you to evaluate and use to make an educated decision on your purchase. We also have downloadable samples for our uninstallable software on our product pages. If you receive a software product that you have difficulty installing, our technical people will work diligently at resolving the issues you are experiencing. However, if any product is defective or it arrives in damaged condition, please report it to us immediately. We will replace any defective or damaged product with an identical, non-defective product, if notified within 30 days of placing your order.
If a printed item is returned and is still in what we consider “resalable” condition, meaning, the binding has not been broken or separated, and there are no scratches, folds, or marks on any part of the product, you may return it within 30 days of your order. A restocking fee will be charged and prior approval is required. Please contact us at (800) 391-2891 for return approval. Please remember that our products are all copyrighted, and while they may be tempting to copy and distribute, because they are in workbook format, this is illegal and unethical.
Q: What if I change my mind about coaching or discontinue and my card has already been charged?
A coaching purchase is considered non-refundable because a commitment from you often entails another potential customer losing the opportunity to coach, i.e., your backing out means a lost sale for a dedicated coach. In rare cases, such as an unexpected illnesses or early cancellation, we have allowed a refund for the unused time minus the fees charged to Hexco for the credit card transaction which is about 4-5% of the total. This is the amount that Hexco must pay regardless of whether you use our coaching services. The deduction of "transaction fees" from your total refund can be compared to "restocking fees" which are often required in retail stores for refunding very large or expensive items.