Q: What is your return policy?
There are no returns for software or flips products. We offer free samples of our various software and free online demos of our flips virtual flashcard products for you to evaluate and use to make an educated decision on your purchase. If you receive a software product that you have difficulty installing, our technical people will work diligently at resolving the issues you are experiencing. However, if any product is defective or it arrives in damaged condition please report it to us immediately. We will replace any defective or damaged product with an identical, non-defective product if notified within 30 days of placing your order.
If a printed item is returned and is still in what we consider “resalable” condition, meaning, the binding has not been broken or separated, and there are no scratches, folds, or marks on any part of the product you may return it within 30 days of your order. A restocking fee will be charged and prior approval is required -Please contact us at (800) 391-2891 for return approval. Please remember that our products are all copyrighted, and while they may be tempting to copy and distribute, because they are in workbook format, this is illegal and unethical.