Over the years, many students, parents, and coaches have contacted us with their questions.
We've compiled some of the most common ones here, but feel free to call us with any
others.
Our number is 1-800-725-2627 -- It spells 1-800-PAJAMAS
You'll
never forget it!
Go to Frequently Asked Questions about ...
What should my child be studying to learn the Spell It! words and the Scripps words for school bees?
The answer is simple: Get Valerie’s Supplement and/or Spelling Mentor software. Revised annually, these include the entire Spell It! list and Scripps words for school bees. Valerie’s Supplement is a very affordable product, but it takes discipline on the part of the student to actually learn all the words. The Spelling Mentor software keeps students on task by having them key in their spelling. It also keeps track of errors and “speaks” each word to the speller enabling students to polish their skill set as words are learned.
What study plan do you recommend to prepare for the National Bee and what materials do you use?
- The first step is to build a spelling foundation. Learn all the words in Spell It!, Scripps' Words You Need to Know, and Scripps list for school spelling bees. Hexco’s Spelling Mentor software contains all of those words plus an additional 1,400+ for a total of 2,500 words. These words are also found in Valerie's Supplement and updated annually.
- From here, we recommend that spellers learn more words and understand more word roots. While both steps are very important, the order for learning these vital steps is up to each person’s personal learning style and interest. For learning an expanded number of words, we recommend starting with both the 1999 & 2006 versions of Spelling Mentor and/or Valerie’s Supplement which contain all the Paideia words for those years.While Valerie’s Supplement is the more economical version of the two products and includes phonetic pronunciation, definition, and parts of speech, Spelling Mentor also gives alternate pronunciations and it keeps track of errors.
- Another worthwhile investment for spellers is learning Latin and Greek elements. Hexco’s EtymaMentor & EtymaNotes are available in Basic Latin, Intermediate Latin, and Basic Greek. Each collection has 150 roots, 25 prefixes and 25 suffixes.
- The next step is learning spelling rules. Use Hexco’s Spelling Rules Book which includes a longer list of Latin and Greek elements and rules for spelling words from several foreign languages that are prevalent in our dictionaries (Spanish, Japanese, French, German, etc.). The Spelling Rules Book also has lists of words from "odd" languages, Welsh, Yiddish, Arabic, etc. Using this book in conjunction with a searchable dictionary on a computer allows a student to solidify the rules by looking for something like "all the German words with –ie- in them" and verifying that all have the long "e" sound, or looking for all the words with the Greek element *anem* meaning wind and verifying that they all come from that element or determining which other Greek elements produce the same letter combination (anemia comes from Gk "a" meaning not and "haima" meaning blood).
- Armed with all of the above, you are now ready to fatten your personal word bank with Verbomania and/or New Nat's Notes. New for 2010: In addition to the standard printed format, Verbomania is now available in a software program, called VerboMentor. Verbomania has 13,000 vocabulary enriching words. New Nat's Notes has 18,000 very difficult words that are often used in the advanced rounds of spelling bees. Verbomania and New Nat's Notes have pronunciations and definitions for all words and include all the difficult words from CWL plus 7,000 extra words. New Nat's Notes and Verbomania in difficulty sequence also include language of origin. Both products are available in either alphabetic or difficulty sequence.
Becoming a competitive speller is just like becoming a competitor in any other field. Learn the basics first. Many students want to catapult into New Nat's Notes to learn the esoteric words that are likely to be used only in the highest rungs of spelling bees. This may be fun and challenging, but remember that it is the intermediate level words that are encountered at spelling bees before a student ever reaches the advanced levels. If you start at the end and work backwards in this manner, be certain to go back to pick up the interim words to fill in your word bank. Most spellers find it easier to learn the more difficult words with a solid foundation of the “basics.”
Start with the annual word list and expand your spelling foundation to about 10,000 words. Become acutely aware of words you encounter in your daily activities; many unfamiliar and useful words are found in newspapers, magazines, and menus. Learn the “whys” and “wherefores” of spelling by knowing and understanding the rules, how they work, conventions regarding exceptions to the rules; collect and list those exceptions. Learn the etymology of words to give you a leg up on guessing the spelling of words you have never heard. Lastly, when you have the rules and etymology safely under your belt, learn volumes of words and remember words by tagging them to a rule, etymological background, or to another word. It is easier to learn new information that is at the periphery of your own knowledge bank. This is what we are doing by starting with a small circle of basics, walking around the perimeter, and learning as we go.
My child just won his school bee (or district bee or county bee) and is advancing to the regional bee which declares a winner for Washington. Which of your products will best prepare him/her for the regional bee?
At this juncture, a student is faced with expanding his/her word foundation. We expect that the student knows the Scripps’ lists fairly well and is trying to take the next steps. This can be either a methodical approach by working thru Verbomania printed version or VerboMentor software or he/she can jump into old annual study lists from Paideia with the Spelling Mentor or Valerie’s Supplement for 2006 or 1999. Both of these have long lists of words that run the gamut in difficulty levels.
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My child just participated in a regional bee, but did not win. What do you recommend his studying to better prepare him to possibly win next year?
Take avantage of summer study time to expand your child’s knowledge base. See study plan for directions.
Should I buy difficulty or alpha sequence?
New Nat's Notes and Verbomania may be purchased in alphabetic or difficulty sequence. Traditionally, studying alphabetically has been the norm, and seemingly the most logical since that is how the dictionary is arranged. But when it comes to learning spelling, studying words sequenced by difficulty are is as logical as a child learns to spell smaller words like dog before graduating to longer words like Chihuahua. Difficulty sequenced Verbomania is arranged according to word length. Difficulty sequence is more challenging since word prefixes cannot be assumed simply by knowing a word's alphabetical placement. For instance, if a speller has never seen the word gigantic, the first letter could sound like a "j" or a "g”. However, if the speller knew that they were studying in the "g" section, the challenge of spelling the word without a prompt might be missed. The difficulty sequenced Verbomania alsocontains etymology; the alpha sequence does not.
What is the difference between Spell It! and Paideia?
In recent years and until 2006, the Paideia was the annual Scripps’ list of practice study words containing the NSB rules and approximately 3,000 to 4,000+ words arranged by category. Each page had a different category and words assigned to difficulty levels: Beginning, Intermediate and Advanced. In 2007, Scripps changed the annual study list to a booklet called Spell It! which no longer had a Scripps copyright, but instead, was copyrighted by Merriam-Webster. Containing 700 words originally, Spell It! was organized primarily by language of origin and contained spelling tips and suggested activities on each page. The number of words has increased to 1,000+.
Following the drastic change in 2007, controversy sprung in the spelling world over the study list that contained only 700 words. To serious spellers, the Spell It! collection felt less challenging and many noted that the level of difficulty of the words was reduced, asserting that words in the Advanced category of Spell It! would have never qualified for the same category in the Paideia. A newspaper article covering the issue quoted a Scripps representative who explained that the change served to meet the demand of customers who felt that the annual booklet was too long and difficult, and that the shorter list was their attempt to encourage greater participation among novice spellers.
Hexco’s word collection supports novice to advanced level spellers who seek to gain the widest word foundation possible. For those who seek to go beyond the Spell It! list and Scripps Words You Need to Know, our word wizards have collected and stored not only all the Spell It! and Paideia words, but many more tricky words that may show up at any competition or SAT test, or they may be useful at the college level. Additionally, most of our products include pronunciations, definitions, and/or etymology and more, to give every speller a broad spelling foundation as well as a fair chance at “guessing” a word just by understanding more about word origins and “rules.”
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What is the difference between 1999 Paideia and 2006 Paideia?
The 1999 Paideia contained 3,404 words; the 2006 Paideia contained 4,118. Since Scripps methodically replaced about 20% of their word list annually and often added words, it took approximately six years for a word to rotate onto the Scripps’ list and then off again. Studying from these two lists, which were released seven years apart, ensures very little overlap of words on Paidea lists and few are found in the Scripps current word list. These make an excellent resource for expanding a student’s word foundation. Both lists, along with the current Scripps’ study list will build a collection of about 10,000 words. Using our Spelling Mentor software to learn these Paideia words is one of the easiest ways to master these lists. Valerie’s Supplement is also available for these years.
Why do some spellers at the bee ask for the etymology of a word?
Some are just buying time. Others, however, have studied language patterns and Greek and Latin roots. They are fishing for clues to spell an unfamiliar word. For instance, Japanese, Spanish, Greek and Latin words follow fairly consistent rules for spelling. Once you know these rules, and you know that a word is from one of these languages, your chance of guessing a correct spelling is increased enormously. Once you know, for instance, that the Greek root –phag- meaning, to eat, you are equipped to spell a fairly large number of words, such as esophagus, sarcophagus, bibliophagous, and biophagous. These all appear to be 50-cent words, but they are spelled exactly like they sound once your know phag is pronounced <fag> in each of these words.
How many words is enough? How many words should my child learn to compete in the regional and National Spelling Bee?
A beginning level competitor needs a foundation of about 10,000 words. To be successful at more competitive bees, this foundation should be expanded to approximately 30,000 words. There are over 400,000 words in Webster’s Third, but many words have multiple forms.
What does it really take to do well at the National Bee? Do you have any tips for studying for the National Spelling Bee?
It takes a large word foundation, knowledge of Latin and Greek elements, skill in spelling words in the English dictionary that come from other languages, hours and hours of memorization, and a bit of luck. Each speller is given a different word so luck of the draw plays a definite part. However, the more you study, the larger your knowledge of words and the luckier you are apt to be.
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How do you study to get past the written part of the National Spelling Bee?
The written round at the National Bee is currently 50 words. Only 25 of the words are graded (our speculation is that the other 25 words are used to break ties in case the number of spellers advancing is too large). A composite score is made of one point for each correct word from the written round plus 3 points for each of the correctly spelled words in the first two oral rounds. Generally, 15 or so of the words are good, vocabulary-enriching words, 6 or 8 are words that are very difficult ones that have been used before and are on either in our own products or old Scripps’ study lists; a couple of words each year have never been used in any previous National Spelling Bees.
In 2009, 17 of the 25 words in the written round were found in Verbomania, and 6 were in New Nat’s Notes. The other two words were limousine and onychorrhexis. The former is in some of our other products, but the latter has never been in any study list to our knowledge, although it does have good Greek roots.
In 2008, 15 of the 25 words in the written round were found in Verbomania, and 10 were in New Nat’s Notes.
In 2009, a speller needed a score of 22 to advance. So, what to study? Pretty obvious: Verbomania and New Nat’s Notes. However, bear in mind that the two books contain a total of 31,000+ words. It is a gargantuan task to master that many words.
Our Written Round Readiness products are designed to give spellers a collection of words on each test that are similar to the type of words that they will find on the Scripps’ written test. Our tests probably tend to have more of the never-used-before words than will actually be found on the Scripps’ test, and ours are probably a bit more difficult since they are intended for practice.
How many hours does a person have to study to do well at the National Spelling Bee?
Spellers at the higher reaches of this competition have generally been studying spelling for 2 or 3 years, and some have been participating in spelling bees for as many as 5 or 6 years. In the first years, the study time is limited because of age of speller. However, those at the higher rungs are usually spending 1 to 2 hours daily all year long plus extra time in the summers on spelling.
If one hour of daily study seems insurmountable, it is probably advisable to break study time into shorter segments to keep a student on task. Remember, some of those students at the highest rungs of the National Spelling Bee have been working on spelling words for 4 or 5 years. Your student will probably never know all the words in the dictionary, but he/she can certainly become competitive with extended study over the year.
For those who seek individualized coaching, try Hexco’s Personal Spelling Coach Program. In addition to assisting with expanding a student’s word foundation, coaches focus on teaching word roots, languages, and more. One to two hours of quizzing and weekly instruction is provided and students are assigned lengthy word lists in addition to words found in New Nat’s Notes and Verbomania. Students in Hexco’s Personal Spelling Coach Program are required to study at least one to two hours daily in order to expand their skills exponentially.
What is the Consolidated Word List (CWL)?
The Consolidated Word List (CWL) was made available for several years as a download from Scripps’ website. Primarily collected from old National and regional bees, the list contained 24,000+ words; approximately 40% of the words had pronunciations and definitions. The list was divided into categories of Frequently Used Words, Moderately Frequently Used Words, and Infrequently Used Words. There was some overlap between the groups. This list is no longer available, but words from old CWL lists are included among the words we keep in our word banks.
How do Hexco products compare with the Consolidated Word List (CWL)?
Verbomania has 7,982 words from CWL and 5,085 additional words. ALL have pronunciations, parts of speech, and definitions, and all have etymology in the difficulty sequenced version of this book and in the VerboMentor software version. These are all vocabulary-enriching words and/or words students should know for taking the SATs.
New Nat's Notes has 12,203 words from CWL, and 6,956 other words from National lists, Regional lists, Advanced Words from Paideia and/or Words of the Champions, and other words we added along the way from various lists we collected. These are all fairly esoteric words that are predominately at the higher reaches of competition.
We did choose to omit some of the words from CWL in Verbomania and New Nat’s Notes when the word was present in a different format. For instance, the word abduct was in CWL. We show abduction in Verbomania, and we have abducent in New Nat's. We determined that words that are related need not be duplicated in one product. For instance, if a student knows abduction, he/she could certainly spell abduct. The word abducent is farther removed, but still has the same Latin base.
There were other words that we felt were too easy to include in this type of advanced study. These included some of the following: aback, abnormal, aboard, aborted, etc.
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How do Hexco customers fare at the National Spelling Bee?
Amazingly well! In 2009, the NSB started with 293 spellers, and 96 of them were Hexco customers, which equals approximately one-third (this figure does not include spellers who "inherited" Hexco products from retired spellers. Round 4 included 41 spellers, and 23 of them were Hexco customers. Round 4 contains all the spellers who advanced past the first two rounds and the inimitable written test, and over half of these were "ours.” By Round 8, Hexco customers accounted for 9 of the top 10 spellers, an amazing 90%. For the last 5 rounds of the Bee, all of the spellers had used one Hexco product or another in preparation.
While many of our products are developed with National Spelling Bee study in mind, we do not claim or guarantee that any of our products or coaches will literally help one “win” the National Spelling Bee. We do, however, spend endless hours per year researching and revising a near 30-year collection of words and diligently applying statistical analysis to where our words land and how our customers fare at the National Spelling Bee. Hexco’s annual newsletter, After A Spell, recaps the National Spelling Bee and how our customers fare. To download the most recent issue of After A Spell click on the following link: http://www.hexco.com/After_A_Spell.pdf.
What is so unique about Hexco’s Weird Word of the Week?
This one is truly just for the fun of it. We ferret out arcane words from our own research, and we field words sent to us by various spellers across the country to provide a distinctive word each week. Generally, these words are not found on study lists, like Verbomania, New Nat's Notes, or CWL, but come from the black hole where collections of recherché words live. We encourage your participation in finding words and enjoying those found by others.
What are the top 100 hardest words to spell?
Now, isn't this a fun thing to think about? What makes a word difficult to spell? A word can be difficult because it has arrived in our English dictionaries from a language very different from our own, like Welsh, Afrikaans, Sanskrit, etc. It can be difficult because the pronunciation doesn't obviate the spelling. It can be difficult because it has a silent letter, or two, or three. It can be difficult because it has a peculiar double letter, such as aa or ii or kk, etc. So, to pick a list of "the 100 hardest words," we started with a very long list of very difficult words, then started throwing out words that had some of the same elements of difficulty and we continued to cull words until we found what we perceive to be some of the hardest words to spell. If these are not the hardest words to spell, they are, in the very least, a very difficult list of 100 words.
abacaxi
abgesang
abiuret
advocaat
aitch
aloisiite
atlatl
autochthonous
bdelloid
bhagavata
bhikku
bobbejaan
cassioberry
catapleiite
chhatri
chiaroscurist
chihuahua
chlorophyll
chthonic
cixiid
cnemidocoptes
cnidoblast
coelacanth
courtoisie
crwth
ctenii
cywydd
dhole
dvandva
Dzungar
eczema
egueiite
Eichhornia
eudaemonic
fjeld
gnathonic
gneissoid
gnomonic
gnosticize
jharal
Kharijite
khedive
kiekie
kierkegaardian
knaidlach
Kwakiutl
logorrhea
mbira
mlechchha
Myxosporidiida
ngege
ngwee
periscii
pfeffernuss
pfennig
phalaenopsid
phthalein
phthisis
prosciutto
pschent
psephology
pseudaxis
psittaceous
psoriasis
ptarmic
pterodactyl
ptosis
pycnogonid
qiviut
rhathymia
rhotacismus
rijksdaalder
rygbere
sacrilegious
schokker
sforzando
sgabello
shanghaiing
sjambok
soubrette
staphylococci
svedberg
synecdoche
taaffeite
taeniid
takkanah
tchaviche
teonanacatl
tjaele
tsao
Tsingtao
tzigane
Ursprache
vignette
volksraad
vrbaite
weltanschauung
ylem
ytterbium
zuurveldt
zwetschenwasser
My child has only a few weeks to study for his/her bee, what should he/she study?
This depends on what the student has already studied. For instance, if a speller has mastered all the words in Scripps' annual study list or in Valerie's Supplement, we would suggest studying a large block of words to expand a speller's foundation as quickly as possible. This can be Verbomania with 13,000 words, most of which are vocabulary enriching, and these are available in VerboMentor software or in printed format. (These are typically not the obtuse words used at the higher rungs of the National Bee.) This can be an older collection of words, such as the 2006 Paideia (4,118 words) which is available in Spelling Mentor softwareor in Valerie's Supplement printed format. For the analytical student who would rather try to relate spellings to Latin and Greek elements or to rules, we suggest EtymaMentor & EtymaNotes for Latin and Greek elements. Or, try the Spelling Rules Book for etymology, understanding spelling rules and conventions, and for rules in spelling words from other languages. This book provides valuable word study, along with each rule, Latin or Greek element, or description of the rules for spelling words from a given language.
Now, if your student has been participating in bees for several years and already has a spelling foundation of around 10,000 words, we would send you straight on to New Nat's Notes and the collection of esoteric words that have been used in past bees or found on past annual study lists.
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What is UIL and what does it stand for?
UIL stands for University Interscholastic League. UIL is a non-profit organization that organizes and supervises competitions on statewide and regional levels throughout the state of Texas. As the largest interschool organization of its kind, UIL provides opportunity for character building through fair competition among students who wish to excel outside of the classroom. Hexco produces academic study guides, tests, and products that support most areas of UIL academic competition. Hexco’s president, Linda Tarrant is the State Contest Director for UIL Computer Applications http://www.uil.utexas.edu/academics/computer_applications/index.html. The official UIL website can be found at http://www.uil.utexas.edu/.
Can a parent/grandparent buy study materials for their student if the school doesn’t?
All of our products are available to both schools and individuals including our UIL products. We recommend that students who are interested in competing in UIL academics study from older tests to familiarize themselves with the overall “feel” of the type of UIL test they will be taking. Students who study with actual “retired” tests may also gain a better understanding of the time constraints they will be given at the actual meet. Search UIL Practice Packets on our website, or contact us for further information.
What is the difference between UIL Practice Packet 1 and UIL Practice Packet 2?
Several contests in UIL are based on new material annually, such as Literary Criticism, Social Studies, and Spelling. For these contests, we prepare a packet of practice tests for use in studying for each of these contests called Practice Packet 1. This is generally available early in the fall, and these each have six practice tests that are formatted like the invitational tests that we offer for meets in the fall and spring. During the fall months, we produce six invitational tests that are used at meets, and in early January we bind these six tests together to produce Practice Packet 2 for each of these contests. This gives students additional study materials in preparation for the various spring meets.
What is a multi-layered question and why is it important to master answering this type of question?
When developing a foundation in geography, a simple multiple choice question format is appropriate for study because it allows a person to accumulate and store a large “bank” of facts. Multi-layered questions string this bank of facts together to construct a more challenging question -- the type of question seen at the higher rungs of the National Geographic Bee. The benefits of studying multi-layer questions are two-fold: (1) The correct answer cannot be guessed (no multiple choice answers are given); therefore, the student must research the answer. Research often leads to picking up several other facts and gives students a more well-rounded perspective; additionally (2) Multi-layered questions allow students the opportunity to process and assess a greater amount of information more quickly and then come up with the right answer. A student competing in the final rounds of the National Geographic Bee, should be familiar with this type of question to reduce nervousness at the bee.
Multi-layered questions that are found in Hexco’s advanced level products require knowledge of more than one subject to come up with the correct answer. Often, the beginning part of a multi-layered question serves as a “clue.” This “clue” is only useful if one has that information stored in memory. Good listening skills and quick thinking are required for students who reach the higher levels of the National Geographic Bee competition. One example of a multi-layer question: “Name the mountain range that lies between the capital cities of Mbabane and Maputo; it forms the western edge of Krueger National Park.”
What are the best resources to study for the National Geographic Bee? To test and broaden one’s personal knowledge in preparation for the National Geographic Bee, we recommend Hexco’s GeoMentor software and GeoTests. We also recommend Hexco’s Personal Coaching System which includes an assessment and study plan tailored to each individual’s skill level and goals.
Additionally, students need a good atlas and access to a set of encyclopedias. We recommend using the library for specialized subjects. The web has many good on-line geography resources. Reliable extensions include .gov, .org, and .edu; Some .com sites are excellent and trustworthy as well. A number of these resources can be accessed through a subscription, and many are available at little to no cost. When using a website, always make sure it is a reliable one.
My child is just becoming interested in geography, what should he/she study?
If kids are very young, they shouldn’t study? And study should be fun! Geography can be a fantastic game. To start, Hexco’s Visualize World Geography uses pictography to place colorful images within the shape of world countries and assists young learners in memorizing location and building mental mapping skills; the pictures in the shape of various countries include a fun fictional story about that country. Creative visual input and mnemonic storylines link familiar objects already stored in memory, i.e., rabbit, clown, eagle, shapes, etc. thus tapping into the effective memory encoding/retrieval processes in the brain.
Once a students’ interest is piqued, consider using our GeoMentor/Foundations software or GeoTests/Foundations to learn all the basics and more. In 1,000 multiple-choice questions, a student covers geographic terms, state capitals, state nicknames, world capitals, waterways, U.S. geography, North American facts, and a large number of more advanced questions.
Mastering basics can be followed by our GeoMentor/Advanced software of GeoTests/Advanced printed questions. These contain multi-layered questions that provide your student a wealth of elements to research and expand his/her knowledge bank along the way.
Looking for more fun geography exercises? See who can name the most capitals. Can you name the U.S. states in alphabetical order? Can you put them in order by statehood? Which state has a pine as a state tree? What state has the bluebonnet as the state flower? Point out the physical and human geography of your part of the world i.e., a river, forest, or plateau, a Greek Orthodox church, a Czech festival, or streets named for people. Learn about your home-state or province first, then build on that knowledge. Begin with researching states or provinces, country, neighboring countries, hemisphere, the rest of the world. Get an age appropriate atlas; some atlases are geared to younger students to make learning more fun.
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Explain your shipping and handling charges.
The initial charge is $7.75 plus $1 for each item purchased. If you purchase a set of items, add $1 for each item in the set in calculating shipping. You can get an estimate of overnight or second day air charges via the Internet or by calling Hexco direct at 1-800-PAJAMAS.
When your check accompanies your order, the initial charge is $6 plus $1 for each item purchased. Again, if you purchase a set of items, add $1 for each item in the set when calculating shipping.
What is your policy on discounts?
Hexco’s longevity and success has been through (1) selling thoroughly researched products to a (2) small and discriminating market segment at (3) a fair-market price. Our aim is to deliver exceptional value 365 days a year. Subsequently, Hexco’s management team has opted to adopt a policy that strictly limits the number of products we sell through promotional discounts. We do, however, offer certain customer loyalty and quantity discounts as outlined below.
- Spelling Mentor software is full price the first time it is purchased, and if you purchase an additional older version, that purchase is half price. If you purchase any Spelling Mentor within the same year or the following year, it is also half price.
- If you purchase a product that we subsequently upgrade within a couple of years, we often sell the new version of the same product for half of its published price when you return the original with your check for the new version plus shipping.
- Valerie’s Supplement has a generous quantity discount; if you purchase 10 or more copies, they are less than half-price.
- Hexco products sold as “set” always cost less than if purchased individually.
- Verbomania has a trade-in discount. If you trade in an older version of alpha sequenced Verbomania, the NEW Verbomania Difficulty Sequence is half-price. Call for details.
Beyond our above predetermined discounts, we offer no other discounts at this time. Occasionally, a customer asks us to come down on a price because they have “been a customer for a long time.” When analyzed on a cost-per-sale basis, our research costs comparatively high. Our aim is to give our customers exceptional value at a fair price all year round and remain profitable enough to keep developing products.
If tight finances or a fixed budget is making your purchase decision a difficult one, we are empathetic to your situation -- this is not uncommon when one is raising children. Our staff is trained to assist in helping you devise a study plan that will help prioritize your desired goals and purchases so that you may make several purchases over a period of year or few months. “Rewarding” a student with a new product after mastering the one he/she currently owns is also a way of encouraging advancement to higher and higher levels.
What is your return policy?
There are no returns for software. We offer free samples of our various software products for you to evaluate and use to make an educated decision on your purchase. If you receive a software product that you have difficulty installing, our technical people will work diligently at resolving the issues you are experiencing. However, if any product is defective or it arrives in damaged condition please report it to us immediately. We will replace any defective or damaged product with an identical, non-defective product if notified within 30 days of placing your order. If a printed item is in returned and is still in what we consider “resalable” condition, meaning, the binding has not been broken or separated and there are no scratches, folds, or marks on any part of the product you may return it within 30 days of your order for a full refund. Please remember that our products are all copyrighted and while they may be tempting to copy and distribute, because they are in workbook format, this is illegal and unethical.
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